Refund policy

VII. RIGHT OF REVOCATION

In the event that you have concluded a purchase contract with us using remote communication means (our online shop, by phone or email) and you are a consumer in the sense of § 13 BGB, i.e. you have conducted the purchase for purposes which are predominantly neither your commercial nor your independent professional activity, you have a right of revocation in accordance with the following provisions.

Right of revocation

You have the right to withdraw from this contract within fourteen days without giving any reason. The revocation period is fourteen days from the date on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

In order to exercise your right of withdrawal, you must inform us

FOLKDAYS Fair Trade UG (haftungsbeschränkt)
Manteuffelstraße 19
10997 Berlin (Kreuzberg)
Phone +49 30 93626094
Email: return(at)folkdays.com

by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the enclosed sample revocation form. Please note that ist use is not mandatory. In order to comply with the revocation period, it is sufficient for you to send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of the cancellation

If you withdraw from this Agreement, we will be obliged to refund to you all payments we have received from you, including delivery charges (except for the additional costs arising from you choosing a different delivery method than the cheapest standard delivery we offered to you) immediately and at the latest within fourteen days from the date on which the notification of your revocation of this contract has reached us. For this repayment, we will use the same means of payment that you used in the original transaction, unless otherwise agreed with you; In no case will you be charged any fees for this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earlier.

You have to send the goods back to us to us (Folkdays GbR, Manteuffelstraße 19, 10997 Berlin) or hand them over to us immediately and in any event not later than fourteen days from the date on which you inform us of the revocation of this contract. The deadline is met if you send off the goods before the deadline of fourteen days.

We bear the immediate costs of returning the goods.

You only have to pay for a possible loss in value of the goods, if this loss of value is due to a handling that is not necessary for the examination of the nature, characteristics and functioning of the goods.